Paper Goose
4383 Tujunga Avenue
Suite O
Studio City, CA 91604
tel. (818) 760-0621   fax (818) 760-7260

Returns & Exchanges

We want you to be happy in general but especially with any online purchase you make from papergoose.com. If for some reason you are not satisfied simply return your item(s), within 14 days, for a refund. papergoose.com ships via UPS, so tracking information regarding your order is readily available - 24 hours after your order is shipped - by calling Customer Service at 818.760.0621.

Please note that shipping & handling charges on returned merchandise are non-refundable. Gift wrap and sale items are non-refundable as well. All items must be returned in the same condition in which they were received (unopened and not used). Please repack the item(s) using the original shipping material and box, and send your purchase back to the authorized address by any method you wish, though we do recommend that you have some kind of tracking information, as you are responsible for the shipping back to us and we are not responsible for packages that are lost during transit back to us.

Shipping & Handling

papergoose.com will ship your online order using UPS Ground service and usually within 48 hours (2 business days) from the time we receive it. Obviously, orders specifying UPS Next Day Air or 2nd Day Air will ship expeditiously. Additional charges or fees may be required at time of checkout. UPS Real Time shipping rates apply based on the destination address you provide from zip code 91604. If you have any questions regarding this information, please call Customer Service at 818-760-0621 Monday - Friday 10AM - 6PM Pacific Standard Time.

Alternate shipping methods are not available at this time and we are unable to ship to PO Boxes. Please provide a fully validated street address for delivery of your order. Please note that shipping & handling charges on returned merchandise are non-refundable.

Sales Tax

Orders being shipped within the state of California will be charged 8.75% sales tax.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)